Terms of Service | O'Leary Plumbing, Heating & Electrical

Last updated: June 23, 2026

Plain-Language Summary

These Terms govern your use of the O'Leary Plumbing, Heating & Electrical website and the services we provide. The website is operated by O'Leary Plumbing & Heating, Inc., a Wisconsin corporation. Estimates we provide on the website or by phone are not binding until both parties sign a written agreement. Some content on this site is drafted with AI assistance and may be illustrative rather than precise — always confirm specifics with a licensed technician before taking action. If we have a dispute, we agree to try to resolve it informally first; if that fails, it goes to binding individual arbitration in Walworth County, Wisconsin — you can opt out of arbitration within 30 days of first accepting these Terms by emailing us at [email protected].

1. Acceptance of Terms

By accessing this website or requesting our services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the site or our services. We may update these Terms; the "Last updated" date will change when we do. Your continued use after a change constitutes acceptance of the updated Terms.

2. Eligibility

You must be 18 or older and legally able to enter into a contract to request services or accept these Terms. For service at a residence, you must be the owner or have the owner's authorization. By proceeding, you represent that this is true.

3. Description of Services

O'Leary Plumbing & Heating, Inc., doing business as O'Leary Plumbing, Heating & Electrical, provides residential and light-commercial plumbing, heating, cooling, electrical, and water-quality services across Walworth, Waukesha, and Racine Counties in Wisconsin. We are licensed, bonded and insured (Wisconsin Contractor License #230734). The website provides information about our services, scheduling tools, and educational content.

4. AI & Automated-Content Disclaimer

Portions of this site (service descriptions, learning-center articles, FAQ answers, and any AI-powered chat experience integrated here) may be drafted, summarized, or augmented by artificial-intelligence tools. AI outputs can contain inaccuracies, omissions, or outdated information.

Treat AI-generated content as informational, not professional advice. Always confirm safety steps, equipment specifications, code requirements, rebate amounts, and pricing with a licensed technician before acting.
AI chat is not a real-time emergency channel. For a plumbing, heating, electrical, or gas emergency, call (262) 642-7747 or 911 if there is risk to life or property.
Any cost figures, ranges, or "starting at" prices shown on this site are illustrative and depend on inspection of your specific equipment and home.

5. Estimates & Quotes Are Non-Binding

Any estimate, quote, or proposed price provided on this website, by phone, by email, by SMS, or by an AI chat is non-binding and provided in good faith. A binding price is established only in a signed written agreement after our technician has inspected the work site. We reserve the right to revise an estimate once conditions are known.

6. Scheduling, Cancellations & Emergency Service

We make every effort to arrive within the scheduled window. If you need to reschedule, please call (262) 642-7747 as early as possible. For 24/7 emergency service, call the same number; emergency response times depend on weather, dispatch load, and the nature of the work.

7. Workmanship & Warranty

O'Leary Plumbing, Heating & Electrical stands behind our workmanship. We provide a one-year warranty on labor and materials for installations we perform, in addition to the manufacturer's warranty for equipment we install. Specific warranty terms vary by service and are documented on the written work order. Damage from misuse, normal wear, acts of nature, or unauthorized modifications is not covered.

8. Pricing, Billing & Financing

Final pricing is presented on the written work order before work begins. Payment is due on completion unless other terms are agreed in writing. We accept cash, check, and major credit cards. Financing for qualifying installs may be available through Synchrony Financial, subject to credit approval. Synchrony's terms govern your financing relationship with them; O'Leary Plumbing, Heating & Electrical is not a lender.

9. Intellectual Property & License

All content on this site — including text, graphics, logos, images, and the underlying software — is owned by O'Leary Plumbing & Heating, Inc. or its licensors and is protected by copyright, trademark, and other intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to view this site for personal, non-commercial use. You may not copy, reproduce, modify, or commercially exploit any content without our written permission.

10. Acceptable Use

You agree not to:

Use the site for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorized access to our systems
Interfere with the site's operation, security, or availability
Send automated requests, scrape content at scale, or harvest personal information
Misrepresent your identity or affiliation when contacting us

11. User Submissions

When you submit information through our forms, by SMS, by chat, or by email — including job photos, reviews, or descriptions of your equipment — you grant us a perpetual, worldwide, royalty-free license to use that content to provide services to you and to improve our business. You represent that you have the right to share what you submit and that it does not violate any law or any third party's rights.

12. Third-Party Services

This site links to third-party services including financing (Synchrony), chat Google Maps, manufacturer websites, social platforms, and any future third-party chat or scheduling widget the site may add. We are not responsible for the content, practices, or availability of those services. Your use of a third-party service is governed by that service's terms.

13. Warranties Disclaimed

EXCEPT WHERE PROHIBITED BY LAW, THE WEBSITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the site will be uninterrupted, error-free, or secure, or that content is accurate, complete, or current. Service work performed in your home is warranted separately as described in Section 7.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL O'LEARY PLUMBING & HEATING, INC., ITS OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR YOUR USE OF AI-ASSISTED CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS WEBSITE OR YOUR USE OF INFORMATION ON IT WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US FOR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM. Liability for our service work performed in your home is governed by the workmanship warranty in Section 7 and is not limited by this Section 14. Nothing in these Terms limits any liability that cannot be excluded by law (including, where applicable, liability for personal injury caused by negligence, fraud, or any non-waivable consumer-protection right under Wisconsin law).

15. Indemnification

You agree to defend, indemnify, and hold harmless O'Leary Plumbing & Heating, Inc., its officers, employees, and agents, from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to (a) your violation of these Terms, (b) your misuse of the website, or (c) your violation of any third party's rights.

16. Governing Law & Venue

These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-laws principles. Subject to the arbitration agreement in Section 17, the exclusive venue for any dispute not subject to arbitration is the state or federal courts located in Walworth County, Wisconsin. You consent to personal jurisdiction in those courts.

17. Binding Individual Arbitration & Class-Action Waiver

Read this section carefully — it affects your legal rights.

We will try to resolve any dispute informally first. If we cannot resolve it within 60 days after written notice, any dispute, claim, or controversy arising out of or related to these Terms, the website, or your use of AI-assisted content (other than (i) the warranty for service work in your home under Section 7, (ii) small-claims-court matters within the court's jurisdictional limit, or (iii) injunctive or other equitable relief for infringement of intellectual-property rights) will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Walworth County, Wisconsin, or by phone/video if you prefer. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

Class-action waiver. You and we each waive the right to bring or participate in any class, collective, consolidated, or representative action. The arbitrator may not consolidate claims and may not preside over any form of representative or class proceeding.

30-day opt-out. You may opt out of this arbitration agreement by emailing [email protected] with "Arbitration Opt-Out" in the subject line and your full name + service address in the body within 30 days after first accepting these Terms. Opting out does not affect any other provision of these Terms and will not negatively affect our relationship.

18. Notice & Dispute Procedure

Any notice or dispute notice required under these Terms must be in writing and sent to O'Leary Plumbing & Heating, Inc., 2720 Buell Drive, East Troy, WI 53120, with a copy to [email protected]. A notice must include your name, service address, a clear description of the issue, and the relief you are requesting.

19. Termination

We may suspend or terminate your access to the website at any time, with or without notice, for any reason. Sections that by their nature should survive termination (including Sections 9, 11, and 13 through 18) will continue to apply.

20. Severability & Entire Agreement

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will continue in full force. These Terms, together with our Privacy Policy and any signed work order, constitute the entire agreement between you and us regarding the website. They supersede any prior agreements regarding the website.

21. Changes to These Terms

We may update these Terms periodically. We will update the "Last updated" date and, for material changes, post a notice on the site or notify customers with active accounts.

US State Privacy Rights

If you are a California resident, you have rights under the CCPA/CPRA regarding your personal information, including the right to opt out of the sale or sharing of personal information, and residents of other US states may have similar rights under their state privacy laws. Please see the "Your Privacy Choices" section of our Privacy Policy — also reachable via the "Do Not Sell or Share My Personal Information" link in the footer — for the categories of information we collect, your rights, and how to exercise them.

22. Contact

O'Leary Plumbing & Heating, Inc. (d/b/a O'Leary Plumbing, Heating & Electrical)
2720 Buell Drive, East Troy, WI 53120
Phone: (262) 642-7747
Email: [email protected]

These Terms are a counsel-drafted template tailored to O'Leary Plumbing, Heating & Electrical's operations. They are not legal advice for any other business. Significant changes (new financing partners, new SMS vendors, expansion to new states) should be reviewed by counsel before deployment.